At Surv Gear, your satisfaction and trust are our top priorities. We want you to feel confident with every purchase—whether you’re preparing for the outdoors or stocking up on survival essentials.

Returns Eligibility

• Returns are accepted within 30 days of delivery.

• Items must be unused, undamaged, and in their original packaging.

• Products showing signs of use, wear, or damage caused after delivery are not eligible for return.

Refunds

• Once your return is received and inspected, we will notify you by email.

• Approved refunds will be issued to your original payment method within 5–7 business days.

• Original shipping fees are non-refundable, unless the item was damaged or incorrect.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos.
We will arrange a replacement or full refund at no extra cost.

Exchanges

We do not offer direct exchanges. If eligible, please return the item and place a new order.

How to Start a Return

To initiate a return, email us at tgoehl14@msn.com with:

• Your order number

• Reason for return

Our support team will guide you step by step to ensure a smooth return process.

At Surv Gear, we make sure that getting the right survival gear is hassle-free, safe, and reliable—so you can focus on your adventure with peace of mind.

Contact Information

📧 Email: tgoehl14@msn.com
📍 Address: Cole Lane, College Station, TX 77845, United States